Order & Service Policies

Thank you for choosing Carolina Butter & Bloom. Because our baked goods and floral arrangements are prepared in small batches and often specifically for each customer, please review the following policies before placing your order.

Preorders

Weekly orders must be placed by 12:00 PM EST on Wednesday for Friday pickup or local delivery.

Orders received after the Wednesday deadline will generally be scheduled for the following Friday unless otherwise stated. Preorders may close early if we reach capacity.

Holiday, seasonal and special-event ordering schedules may differ from our regular weekly schedule.

Local Pickup

Pickup is available in the Columbia/Elgin, South Carolina area. The exact pickup location and instructions are provided to confirmed customers.

Customers are responsible for picking up their orders during the scheduled pickup window. If you are unable to make your scheduled pickup, please contact us as soon as possible.

Because our products are perishable and prepared specifically for each order, orders that are not picked up are not eligible for a refund.

Local Delivery

Local delivery is available to select ZIP codes in the Columbia, Elgin, Blythewood and surrounding area for a $10 delivery fee.

Customers are responsible for providing a complete and accurate delivery address and any necessary delivery instructions.

Please ensure that someone is available to receive perishable items when necessary. If an order cannot be successfully delivered due to an incorrect address, unavailable recipient or inaccessible delivery location, an additional delivery fee may apply for another delivery attempt.

Cancellations, Changes & Refunds

Because ingredients, flowers and supplies may be purchased specifically for your order, cancellations and refunds are limited once preparation or purchasing has begun.

If you need to cancel or modify an order, please contact Carolina Butter & Bloom as soon as possible. We will make every reasonable effort to accommodate changes requested before preparation begins.

Completed orders, missed pickups and unsuccessful deliveries due to circumstances outside of our control are generally non-refundable.

If there is a problem with your order, please contact us as soon as possible after pickup or delivery and provide photos when applicable so we can review the concern.

Fresh Flowers & Substitutions

Our floral arrangements are created using fresh, seasonal flowers. Product photographs represent the general style, size, color palette and overall feel of an arrangement.

Flower varieties, shades and greenery may vary depending on seasonal and supplier availability. When substitutions are necessary, we will make every effort to maintain the overall style, value and quality of the arrangement ordered.

Specific flower varieties cannot be guaranteed unless availability has been confirmed as part of a custom order.

Food Allergies

Carolina Butter & Bloom products are prepared in a home kitchen where allergens may be present, including wheat, eggs, milk, soy, peanuts and tree nuts.

Although a particular product may not contain a specific allergen as an ingredient, we cannot guarantee that any product is completely free from cross-contact.

Customers with food allergies should contact us with questions before ordering.

Custom Orders

Custom floral arrangements, baked goods and combined sweets-and-blooms orders may be available based on scheduling, product availability and the scope of the request.

Submitting a custom-order request does not guarantee availability or confirm an order. Your order is considered confirmed only after Carolina Butter & Bloom has approved the request and any required payment or deposit has been received.

Bloom Cart Rentals, Classes & Events

Bloom Cart and umbrella rentals, floral arrangement classes, private workshops and other experiences are subject to availability and may have separate booking, cancellation, deposit, setup and event policies.

Applicable terms and pricing will be provided before a rental, class or private event is confirmed.

Questions

Have a question about an order or one of our policies? Please contact Carolina Butter & Bloom through our website before placing your order.

Last updated: August 2026