FAQ

Frequently Asked Questions

A little something sweet. A little something beautiful.

We want ordering from Carolina Butter & Bloom to be simple and enjoyable. Below you’ll find answers to some of our most frequently asked questions.

When are orders prepared and ready for pickup or delivery?

All orders placed before 12:00 PM EST on Wednesday will be freshly prepared Friday morning and available for pickup or delivery Friday afternoon.

Orders placed after the Wednesday noon cutoff will be scheduled for the following Friday, unless otherwise noted.

This schedule allows us to thoughtfully prepare each order fresh and maintain the quality you expect from Carolina Butter & Bloom.

How do I place an order?

Available cookies, cinnamon rolls, floral arrangements, seasonal offerings, and gift bundles can be ordered directly through our website during open preorder periods.

For custom floral requests or special orders, please contact us before placing your order.

When do preorders open and close?

Our offerings are released in limited quantities during designated preorder windows. Each preorder will include an ordering deadline and available pickup date.

Preorders may close early if we reach capacity, so we recommend ordering early.

Where is pickup?

Carolina Butter & Bloom is based in the Columbia/Elgin, South Carolina area. Exact pickup instructions will be provided with your order confirmation.

For the safety and privacy of our home-based business, the full pickup location is provided only to confirmed customers.

Do you offer delivery?

Limited local delivery may be available for select floral arrangements, gift bundles, holidays, and special events. Availability and delivery fees will be displayed when applicable.

Can I request specific flowers?

Absolutely! Custom floral requests are welcome.

Our standard arrangements are created using the freshest flowers available to us, so flower varieties, shades, and greenery may vary based on seasonal availability and what is in stock.

If you have specific colors, flowers, or a particular vision in mind, please contact us to discuss a custom order. Advance notice is recommended, and specific varieties cannot be guaranteed until availability is confirmed.

Will my floral arrangement look exactly like the photo?

Not necessarily—and that’s part of the beauty of fresh flowers!

Photos represent the overall style, size, color palette, and feel of our arrangements. Because flowers are seasonal and naturally unique, substitutions may occasionally be necessary. We will always aim to maintain the overall look and value of the arrangement you selected.

Can I add a handwritten note?

Yes! If your order is a gift, you can enter a personal message during checkout. We’ll handwrite your message on a card and include it with your order.

Please include exactly how you’d like the message written and signed.

Can I customize cookies or cinnamon rolls?

Our weekly and seasonal menus feature selected flavors and quantities. Some custom orders may be available depending on our schedule and the request.

Please contact us before ordering if you’re interested in something that isn’t currently offered on the menu.

How fresh are the baked goods?

Our baked goods are made in small batches with freshness in mind. Because we intentionally limit the number of orders we accept, we’re able to focus on quality rather than mass production.

Do you accommodate food allergies?

Our products are prepared in a home kitchen where common allergens may be present, including wheat, eggs, milk, soy, peanuts and tree nuts.

Although a particular recipe may not contain a specific allergen, we cannot guarantee that any product is completely free from cross-contact. Please contact us with questions before ordering if you or the recipient has a food allergy.

How should I store my baked goods?

Storage instructions may vary by product. Cookies are generally best kept tightly sealed at room temperature, while certain products may have different storage recommendations.

Specific care or storage instructions will be provided when necessary.

How should I care for my flowers?

Keep your arrangement in a cool location away from direct sunlight, heating vents and excessive heat.

For vase arrangements, keep the vase filled with fresh water and remove any leaves that fall below the waterline. Refreshing the water regularly will help extend the life of your blooms.

Because flowers are a natural product, their lifespan will vary by variety and environment.

Do you offer gift baskets and bundles?

Yes! We offer curated gifts that may combine blooms, cookies, cinnamon rolls, chocolate-covered strawberries, coffee, tea, candles and other seasonal items.

Gift offerings may change throughout the year and are subject to availability.

Do you offer floral arrangement classes or private events?

Yes! Carolina Butter & Bloom offers floral experiences and may partner on workshops, private gatherings, wellness events, showers, birthdays and other special occasions.

Please contact us for availability, group size, pricing and custom event inquiries.

What is your cancellation or refund policy?

Because our baked goods and floral arrangements are prepared specifically for each order, cancellations and refunds are limited once ingredients, flowers, supplies, or preparation have been committed to your order.

Please contact us as soon as possible if you need to make a change. We will always do our best to accommodate requests made before preparation begins.

What if there’s a problem with my order?

We want you to be happy with your Carolina Butter & Bloom experience. If there is an issue with your order, please contact us as soon as possible after pickup or delivery and include photos when applicable so we can address the concern.

Do you accept last-minute orders?

Occasionally! Availability depends on our current order volume and inventory.

For the best selection—particularly for custom flowers, holidays and larger orders—we recommend ordering in advance.

How can I contact Carolina Butter & Bloom?

Use the Contact page on our website or send us a message through one of our social media accounts.

For order-related questions, please include your name and order number so we can assist you quickly.

A little note from us

Thank you for choosing Carolina Butter & Bloom. Every order is thoughtfully prepared in small batches and designed to bring a little sweetness and beauty to life’s everyday moments and special occasions.

Cookies • Cinnamon Rolls • Blooms